Terms & Conditions

What attendees should expect:

Many of our courses involve practical sessions either in the classroom or outside. In the case of first aid this may be just some bending and lifting inside the classroom, in other courses this may involve working outside in rough or even remote terrain. Clients are reminded of the importance of operating within their abilities and informing us of any medical or other issues which may affect their active participation. We will always do our best to adapt our training around our clients' needs.

Clients should also understand that all outdoor activities are potentially hazardous and that they are obligated to agree to abide by safe practice as instructed.

For practical courses such as first aid, attendees should bring appropriate clothing to lie down, be rolled over etc – and where the course involves an outdoor element they will also need warm and waterproof clothing.

Terms and Conditions:

The issue of these joining instructions along with an invoice represent confirmation of the booking.

Payment of the full course fee is required in advance to secure the booking.

In case of client cancellation:

Full terms and conditions are below for your information.


"Activities" means activities for organisations, corporate groups and schools, first aid courses and other activity schemes details of which are more particularly described in Schedule 1 Part 2;

"Client" means the individual, firm or company doing business with the Company and acting on behalf of the Participants and whose details are given in Schedule 1 Part 1;

"Company" means Training Expertise Ltd (registered No. 04051857) of Registered Office Priory House, 45-51 High Street, Reigate, Surrey, RH2 9AE and trading from Expertise House, 9 Cufaude Business Park, Cufaude Lane, Bramley, Hants, RG26 5DL;

"Conditions" means the terms and conditions set out in this document including the Schedule;

"Participants" means persons taking part in the Activities, whose details are given in Schedule 1 Part 1;

Application of terms and conditions

Any application by a Client to take part in the Activities provided by the Company shall be accepted entirely at the discretion of the Company and if so accepted will only be accepted upon these Conditions.

No modification of the Conditions shall be binding on the Company unless in writing and signed by a director of the Company.

The Client acknowledges that there are no representations outside the Conditions, which have induced it to enter into this contract with the Company.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without any liability on the part of the Company.


Payment by the Client for the Activities shall be made as set out in Schedule 1 Part 3.

The total cost of the Activities as detailed in the Schedule shall cover all aspects of the Activities provided by the Company except those specifically excluded in the Schedule.

Cancellation charges

Cancellation charges for Activities shall be as set out in Schedule 1 Part 4.

Failure to pay on time

The amount of each payment shall become due and payable at the expiry of the relevant periods referred to in Schedule 1 Part 3. Where the Client falls outside the definition of "small business" under the Late Payment of Commercial Debts (Interest) Act ("the Act"), the Company shall be entitled to charge the Client interest on the amount unpaid at the statutory rate provided by the Act and in other cases charge the Client interest (before as well as after judgment) on the amount unpaid at the rate of 4% over the base rate of Lloyds Bank plc from time to time and compounded quarterly.

Time of payment shall be of the essence of the contract and the failure of the Client to pay any part of any invoice in due time shall entitle the Company to cancel the Activities and to recover damages for breach of contract by the Client. Such damages shall include, without limitation, any bank charges or other costs or expenses incurred directly or indirectly in connection with the Client's failure to pay on the due date. The Company shall have authority to re-allocate the Activities without prejudice to any of its other remedies.

The Client waives all and any future claims and rights of set off against any payment due by the Client under these Conditions and agrees to pay any amounts due regardless of any equity, set off or cross-claim on the part of the Client against the Company.

The rights of the Company under this Clause 5 are cumulative and not alternative and any waiver by the Company of any of its rights shall be without prejudice to any other rights hereunder.

Changes to bookings

The Company will use reasonable endeavours to avoid having to change the Activities but the Company reserves the right to alter or omit or make changes for any reason which the Company in its absolute discretion shall consider to be just and reasonable.

In the unlikely event of political unrest, hostilities or other event beyond the control of the Company in an area to be visited, advice will be taken by the Company from The Foreign Office on the advisability to travel.

In the event that the number of Participants taking part in the Activities falls below the minimum number required by the Company to operate the Activities, then the Company reserves the right by written notification to the Client to terminate the contract for Activities at which time the Company will refund within a reasonable time to the Client all payments (including the deposit) referred to in Schedule 1 Part 3.

Cancellation by the Company of part of the Activities shall not entitle the Client to cancel any other part of the Activities. The Company shall reimburse or give credit to the Client for the cost of any part of the Activities so cancelled.

Finishing times

Events organised by the Company as part of the Activities are required to finish at the time agreed by the Company and extensions to this time will not be possible unless agreed to in writing by a director of the Company.

Notification of participant

The amount payable by the Client shall be calculated by reference to the number of Participants (unless otherwise stated to be a lump sum) indicated at Schedule 1 Part 1 but where the number actually participating is greater the Client shall be liable to pay an additional amount per Participant as specified in Schedule 1 Part 3 and invoiced by the Company.

Refusal of admission

The Client shall use its best endeavours to ensure that all Participants read and study in advance, any information made available to the Client or Participants by the Company regarding preparations for the Activities to be provided. The Client shall use its best endeavours to make Participants aware that they are expected to follow the instructions given in such advance information.

If the Company in its absolute discretion considers the conduct or dress of any Participant seeking admission to or participation in the whole or part of the Activities is likely to cause risk to the welfare, safety or conduct of that Participant or any other Participant, then the Company shall have the right in its absolute discretion to refuse such admission or participation by such participant without having to give detailed reasons.

If a Participant's conduct whilst participating in the whole or part of the Activities is such that in its absolute discretion the Company believes it is likely to cause risk to the welfare, safety or conduct of others participating in the whole or part of the Activities, then the Company may require the Participant to retire from the Activities provided and in such circumstances the Client will be responsible for any additional costs incurred by the Company in returning the Participant to the UK return point.

The client shall ensure that Medical form and Parental consent forms are completed and presented to the Course Director prior to the start time. The Company shall have the right in its absolute discretion to refuse such admission or participation by such participant that do not have appropriate permission or medical forms.

Force Majeure

The Company shall not be liable to the Client for any loss suffered by the Client if the provision of the Activities is prevented, restricted, hindered or delayed by reason of any circumstances outside the control of the Company including weather and without limitation labour disputes, strike, lock-out or shortage of materials or labour. In such circumstances non-performance, part-performance or delay in performance of the obligations of the Company shall not entitle the Client to claim damages of any kind whether direct, indirect or consequential.

Limitation of liability

In arranging for any part of the Activities to be delivered by a third party the Company acts as the agent of the Client and no liability to any third party or to the Client of any kind whatsoever shall attach to the Company in connection with or arising from the arrangements between the Client and the third party. The Client shall indemnify the Company against any claim made by such third party.

In respect of Activities provided by a third party under the Conditions the Company shall, at the request of the Client, give reasonable assistance to the Client to pursue any claim against such third party, save that the Company shall not be obliged to pursue any third party if this involves legal or other professional expenses, court or arbitration proceedings, unless the Client agrees to fully and effectively indemnify the Company against all costs and expenses in respect thereof including the cost of the Company of involvement of Company staff in connection with pursuing a claim.

Except in respect of death or personal injury caused by the negligence of the Company the Liability of the Company to the Client for any consequential (whether direct or indirect) loss or damage, costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Company, its employees or agents or otherwise) which arises out of or in connection with the provision of the Activities, shall be limited to the amount that the Company has charged for the part of the Activities in relation to the particular event giving rise to the liability.

The Client shall be responsible and shall fully indemnify the Company for any damage intentionally or negligently caused by the Client, its sub-contractors, agents, guests or the Participants to any property of the Company or venue being used by the Client. Should any such damage occur the Company will specify, in writing, the damage and cost of repairs and the Client shall, within 7 days of the date of the Company's letter, pay to the Company the sum required to rectify the damage caused.

If the Client or a Participant is not satisfied with the Activities provided by the Company, such dissatisfaction must be communicated without delay in writing to the Company's place of business or if this is not practical to the employee or third party appointed by the Company to provide the Activities and the Company will take all steps reasonable in the circumstances to remedy the situation. If provision of the Activities has been completed complaints must be communicated to the Company in writing to the Company's place of business within 14 days of completion of the Activities.


No relaxation or indulgence, which, the Company may from time to time or at any time extend to the Client, shall in any way prejudice or act as a waiver of the Company's rights hereunder.


Any notice to be given by either party to the other under these Conditions shall be in writing addressed to that other party at its principal place of business or registered office or such other address as has been notified to the party giving the notice and shall be deemed to be duly served on the day after being posted if being sent by first class pre-paid post or on the day received if given by facsimile or other means of telecommunication in permanent written form.


If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provisions in question shall not be affected thereby.

The Company is registered as a Data User under the Data Protection Act 1984 as amended by Data Protection Act 1998 and complies with the principles set down by the legislation.

The Company holds the right to use any photographic material taken during the course for general marketing purposes.


These Conditions shall be governed by and interpreted in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English Courts.

Schedule 1

Part 1
As per the relevant course invoice.

Part 2
Description of Activities.
Full details of your activity are details in your course information pack.

Part 3
All costs are as detailed on the invoice for the course.
Payment terms are as detailed above in the course joining instructions.

Part 4
Cancellation terms are as detailed above in the course joining instructions.

Our General Courses

First Aid

First Aid

Field Safety

Field Safety

Outdoor Skills

Outdoor Skills

Driver Training

Driver Training

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